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2022 Agent Experience Trends Report

Gepubliceerd door: Aruba

RingCentral heeft onlangs samengewerkt met Benchmark Portal om een ​​enquête uit te voeren over de omzet van Contact Center Agent en Retentie. In de enquête rapporteerden Twothirds of Contact Center -leiders - 65,6% van de respondenten van de enquête - de afgelopen twee jaar een toename van het slijtage of de omzet van agent. Dit rapport zal de top drie factoren van het stijgende verloop van de Contact Center -agenten onthullen en manieren verkennen waarop leiderschapsteams deze trend kunnen omkeren.

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Lang: ENG
Type: Whitepaper Lengte: 13 pagina's

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